Privacy
Privacy policy
How Infocus Food Safety collects, uses, stores and protects personal information.
Draft for review
This policy is a working draft prepared for the site rebuild. It should be reviewed and approved by Infocus and its legal adviser before the site goes live.
Last updated: 2026
Who we are
Infocus Food Safety provides food safety consultancy and training services to the
foodservice and healthcare sectors across Australia. We are committed to protecting
your privacy and handling personal information in accordance with the Privacy Act
1988 (Cth) and the Australian Privacy Principles.
Information we collect
We collect personal information that is reasonably necessary for our functions, including:
- Enquiry details — your name, organisation, email address, phone number, state and the content of your enquiry.
- Client records — contact details and site information needed to deliver consultancy and auditing services.
- Student records — information required to enrol you in training, assess your competency and issue certification, including your name, contact details, employer and assessment results.
- Payment information — processed by our payment providers. We do not store full card numbers.
- Website usage — basic technical information such as pages visited, collected to keep the site working and improve it.
How we use your information
- To respond to your enquiry and provide quotes
- To deliver the consultancy, auditing or training services you have engaged us for
- To issue, verify and reissue training certification
- To meet our legal, regulatory and vocational education reporting obligations
- To send you information you have asked to receive
We do not sell personal information, and we do not use your enquiry details for
unrelated marketing.
Disclosure
We may disclose personal information to:
- Your employer, where they have arranged and paid for your training, limited to enrolment and completion status
- Government and regulatory bodies where required by law or by our obligations as a training provider
- Service providers who support our operations, such as our learning platform and payment processors, who are bound to protect it
Storage and security
We take reasonable steps to protect personal information from misuse, loss and
unauthorised access, including access controls and secure systems. Student records
are retained for the period required by our obligations as a registered training
organisation. Other records are kept only as long as needed for the purpose they
were collected for, or as required by law.
Cookies
This website uses only the cookies necessary for it to function. We do not use
advertising or cross-site tracking cookies. You can control cookies through your
browser settings.
Accessing and correcting your information
You can ask us what personal information we hold about you and request that it be
corrected if it is inaccurate, out of date or incomplete. Contact us using the
details below and we will respond within a reasonable period. We may need to verify
your identity first.
Complaints
If you believe we have mishandled your personal information, contact us and we will
investigate. If you are not satisfied with our response, you may refer the matter
to the Office of the Australian Information Commissioner.
Contact us
Infocus Food Safety
Level 19, 644 Chapel Street, South Yarra VIC 3141
Phone: 1300 818 408
Changes to this policy
We may update this policy from time to time. The current version is always
published on this page.